Help

1. What is the date of Raksha Bandhan celebration this year?
A.This Year in 2012, Raksha Bandhan is falling on 2nd August'2012. 

2.How can i send rakhi to india,How can I place an order?

A.You can send rakhi to your brother in any corner of india with few clicks.Select Your Desired Rakhi Product and then Select Quantity means how many same type of Rakhis you want to buy then click on Buy if you want to buy more other type of rakhis click on Continue Shopping otherwise click on proceed to Check Out. There Fillup Address Details and then make the payment online.Immediately you would recieve an order confirmation e-mail containig your order and shipment details.

3. Can I send Rakhi from anywhere in the world to anywhere in India?

A. Yes, you may login to http://www.sendrakhis.com/ and place your order from anywhere in the world to anywhere in India.

4. Is shipping anywhere in INDIA absolutely FREE? Or Else It Costs?

A. Yes Shipping is free to most of the products, Shipping Costs includes according to the product and place where to deliver the product.You can check shipping fee in product details.

5.After the payment has been made, how much time will you take to deliver?

A. We will ship rakhis only after payment confirmation from payment gateway which might take 1-2 days.We will deliver all rakhis before rakhi festival date(August 2 '20102) for orders received by July27th,Please make sure to order at least 3 days in advance to reach rakhi by festival date.We take a maximum of 3-4 working days to deliver your rakhis and shipping days might change if any courier dealys.

6.Can I use my Credit Card to make payment? What name will be displayed in credit card bill?

A.Yes! We accept all types of Master or Visa credit cards from all countries.Our payment gatway provider name infibeam.com/NSI INFINIUM GLOBAL PV will be listed in your credit card bill for this transaction.

7. Is it Safe to Use My Credit Card on This Site?

A.Yes,Transactions on this site are very Safe.We use popular secured third party payment processor , We Protect the information from Unauthorised Persons.

8. What Payment Methods do you accept?

A. We accept the following payment methods 

- All Major Indian & International Credit Cards

- Debit Cards issued by major Indian banks

- PayPal

- Wire / Online Transfer from all major Indian & International banks 

All online payments are secure. Please contact us if you have any questions regarding payment and we will help you out.

9. Do you accept international credit cards?

Yes. We accept international credit cards and other payment instruments in countries that are supported by Paypal which currently include 

- United States

- Canada

- United Kingdom

- Japan

- Australia

- Hong Kong

- Singapore

- etc.

10. Do I need a Paypal account to make payment using a non-Indian credit card?

A. No. You don't need a Paypal account for paying using International Cards. When you click on the International Credit Card payment method during ordering, you'll be taken to a page which will show you a form with billing details. If you don't see the form you'll see the following line which will take you to the form. 

  "Don't have a PayPal account? Use your credit card or bank account (where available). Continue"

Click on the link below "Continue" to continue to the form where you can enter your credit card details without having to create a Paypal account.

11. Prices are displayed in Indian Rupees,What currencies can I pay in?

A. We display all prices in indian ruppes ,When you make payment using international currency,currency exchange rate on transaction date will be used to calculate price in your local currency.We accept payments in all currencies supported by Paypal viz. - U.S. Dollars

- Canadian Dollars

- Euros

- Pounds Sterling

- Japanese Yen

- Australian Dollars

- New Zealand Dollars

- Swiss Francs

- Hong Kong Dollars

- Singapore Dollars

- etc.

12. Do international payments include currency conversion charges?

A. You may be charged a minimial transaction fee depending on credit card company and issued country .Please check with your credit card  provider for more details.   For all other currencies the amount will be converted to USD and you may be charged a conversion fee. If you pay in any of the above currencies that are supported by Paypal your credit card will not charge you any conversion fees.

13. What conversion rates do you use for international currencies?

A. For all conversions to USD we use a ratio of 1 USD = 52.632 INR. For all other international currencies we use Paypal's defined conversion rate from USD to that currency.

14. What is your policy for returns and refunds?

A. We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 15 days from the delivery date in original packaging. We will send you a new replacement unit as soon as we receive the return package. There is no cash refund.

15. What is your cancellation policy?

A. You can cancel your order anytime until your order starts shipping. If you wish to cancel an order that is being shipped, a restocking fee of 25% will apply to your order. Certain products like international books need to be ordered explicitly, so they cannot be canceled once the order is processed.

16. I have other question which is not listed here.

      We are available in live chat for answering customer questions during business hours(9am-5pm IST),you can mail us anytime at info@sendrakhis.com,We will respond by next business day.